Cloud Telephony for call center: Scaling CX with BICS
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Cloud communications for enterprises
Enterprise cloud communications solutions that expand globally without complex rollouts. Voice, messaging, and numbers in the cloud are faster, simpler, and more secure. Over 90% of leading UCaaS and CCaaS providers recognized in Gartner’s Magic Quadrant rely on BICS for secure, compliant, and globally reliable connectivity.
83%
of workers claim that remote working will make them more content at their job
TechRadar
57%
of customers say their expectations are higher than last year when it comes to customer service
Forbes
87%
of financial services firms are increasing cloud investments for agility
London Stock Exchange Group (LSEG)
Why enterprises are turning to the cloud
Modern enterprises run on seamless interactions. Customers expect instant support, employees need flexible tools, and partners demand reliable connections. That’s why more businesses are moving to cloud communication, a foundation that removes borders and complexity.
Business critical tools
PSTN replacement
BICS supports global cloud telephony deployments with coverage that includes 38 PSTN‑replacement countries, enabling enterprises to modernize their corporate telephony and replace legacy PSTN systems with scalable cloud numbers.
Emergency services
Through the MyNumbers platform, customers can manage their emergency services (ES) configurations, ensuring accurate location handling and compliant routing for critical calls. An essential capability for any enterprise deploying cloud numbers internationally.
Regulatory compliance
BICS embeds regulatory intelligence directly into its Cloud Comm solutions, offering tools to manage regulatory compliance, including local number requirements, documentation, and alignment with frameworks such as KYC and GDPR, all essential to safeguard business continuity across global markets.
Cloud communications are becoming business-critical
Remote and hybrid work is the new baseline
- Businesses need to operate seamlessly and efficiently with employees working from different locations and time zones.
Customers expect instant communication
- The pandemic changed the game, and enterprises now need more advanced digital products that help them build future-proof global communication with 24/ 7 availability.
No limits to scaling
- The current market demands businesses to be more agile than ever. Companies need to cut operational and capital costs and stop relying on hardware purchases or installations for upgrades.
Setting the new standard for enterprise communication
BICS makes it simple to modernize your communications stack with cloud communication built on a global carrier network. Our cloud communications solutions combine reach, quality, and flexibility so you can serve customers and employees anywhere in the world. From provisioning local numbers to enabling global contact centers, we help enterprises replace complexity with scalability.
All the solutions you need in one place
MyNumbers management platform
Control your inventory from one portal. Automate ordering, configuration, and monitoring while maintaining full compliance. Real-time insights keep you compliant with local regulations, while streamlined workflows help your IT teams focus on strategic projects instead of admin.
Cloud Numbers
Instantly provision millions of local, mobile, and toll-free numbers. Build a global presence powered by carrier-grade delivery with local relevance. Our number inventory is constantly updated and instantly accessible through APIs or the MyNumbers portal. With cloud communication, you eliminate long lead times and manual processes.
Coverage
Expand with confidence into 120+ countries and territories. Our direct operator relationships give you reliable connectivity at scale. Wherever your business expands, BICS ensures reliable, secure routing and regulatory compliance. Our network delivers consistent performance worldwide, so you can launch services in new markets without worrying about local telecom complexity.
Cloud Numbers
Instantly provision millions of local, mobile, and toll-free numbers. Build a global presence powered by carrier-grade delivery with local relevance. Our number inventory is constantly updated and instantly accessible through APIs or the MyNumbers portal. With cloud communication, you eliminate long lead times and manual processes.
Managing complex porting scenarios
Contact centres
- Deliver fast, secure, and reliable interactions that keep customers engaged. With local numbers and global reach, your agents are always within reach.
Technology platforms
- Embed communications directly into apps and services. With APIs, SIP trunking, and the MyNumbers portal, our cloud communications solutions integrate quickly and scale seamlessly.
Global enterprises
- Simplify worldwide operations with one partner for all your voice, messaging, and numbering needs. Our cloud communication services give you the agility to grow without borders.
Unmatched global coverage
Reach customers, employees, and partners in every major market. With BICS, you benefit from direct operator connections and decades of expertise in global communications. Our cloud communications solutions combine carrier-grade reliability with the agility of the cloud, giving you both local presence and worldwide reach.
100%
Secure and compliant routing
24/7
Global monitoring and support
120+
Countries
700+
Direct operator partners
Order and manage your numbers in real time with MyNumbers
MyNumbers is built for scale and compliance, empowering you to expand your communications footprint with ease. The platform simplifies number management, streamlines compliance, and gives your teams direct access to the tools and data they need. It turns scalability, compliance, and efficiency into your competitive advantage., pulvinar dapibus leo.
Scale
- Bulk ordering and instant provisioning for global expansion
- Built-in number portability for seamless transitions
- Centralised portal simplifies every aspect of number management
Compliance
- Regulatory intelligence at the core
- Centralised compliance repository for cross-region operations
- Manage requirements in one place, avoiding local complexity
Transparency
- Direct access to CDRs, pricing, and real-time inventory
- Empowers teams with transparency and control
- Streamlines access to critical business materials
Trusted by enterprises worldwide
Thousands of businesses rely on BICS to deliver secure, reliable, and scalable cloud communication every day. Our cloud communications solutions combine the reach of a global carrier with the agility of the cloud, helping enterprises simplify operations and create seamless experiences. Whether you’re supporting employees, engaging customers, or building new digital products, BICS is the partner you can count on.
Power your communications with a global leader
BICS delivers the scale, quality, and reliability that enterprises need to operate without borders. The cloud communication platform we offer is designed for mission-critical services, supporting everything from customer engagement to internal collaboration.
Our cloud communications solutions combine global reach with flexible APIs and intuitive management tools, helping businesses grow faster and serve customers better.
APIs for powerful integrations
Number API
A way to simplify and easily manage local, mobile, or toll-free phone numbers. Order ready-to-use numbers in seconds, download Call Detail Reports (CDR), and more. With our cloud communication APIs, you gain instant access to a global inventory, making number management faster and more scalable.
SMS API
Boost customer experience with reliable messaging applications. Send messages around the globe to one or multiple recipients and check their status after transmission. Backed by our global network, the SMS API helps you reach customers instantly and securely, wherever they are.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Support that stays with you from day one
Quickly set up your 5G SA roaming agreements
Assured low latency and high bandwidth, across the world; that’s our promise. Easily deploy and scale into any geography with many local break-out options.
One-stop-shop offer
Improve and streamline existing business operations through a fully integrated solution. It includes bilateral roaming and hubbing, billing and charging, and value-added services such as advanced data analytics and fraud prevention.
One-stop-shop offer
Improve and streamline existing business operations through a fully integrated solution. It includes bilateral roaming and hubbing, billing and charging, and value-added services such as advanced data analytics and fraud prevention.
Quickly set up your 5G SA roaming agreements
Assured low latency and high bandwidth, across the world; that’s our promise. Easily deploy and scale into any geography with many local break-out options.
Built for enterprise performance
Cloud communications demand reliability, speed, and scale. BICS delivers global cloud communication capabilities, combining carrier-grade reach with cloud flexibility. Over 90% of top UCaaS and CCaaS providers in Gartner’s Magic Quadrant trust BICS for global reach and compliance. Our solutions integrate seamlessly, support hybrid workforces, and ensure always-on customer engagement.
- Carrier-grade network with global reach
- APIs and SIP trunking for seamless integration
- Bring Your Own Carrier (BYOC) flexibility for seamless interoperability
- Secure, compliant, and monitored 24/7
Ready to move your communications to the cloud?
BICS gives you everything you need to modernize your communications stack, from global numbers and coverage to APIs, integrations, and 24/7 support. With our cloud communication platform, scaling internationally and building better customer experiences has never been easier. Discover how our cloud communications solutions can help your business grow faster, simplify operations, and stay ahead of the competition.
