Travel & hospitality

Redefine customer communications

Exceed your customers’ expectations in the travel, hospitality, and accommodation industry

CPASS
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Increasing customer retention is key

Customer loyalty is at an all-time low

Customers have no issue switching brands and will shop around for the best deal.

Customer service is more crucial than ever

In a highly competitive market, you need to provide the best customer experience (CX) to stand out.

Convenience is king

Customers expect a frictionless experience from booking to arrival, using their preferred channels of communication.

86%

of customers are willing to pay more for a great customer experience

PwC

65%

of consumers reported a negative experience when calling a travel or hospitality brand

Next Caller

72%

of travelers will choose a hotel with a high guest review score over a lower price

Expedia

61%

of customers would switch to a competitor after one bad experience

Zendesk

Radically transform your customers’ experience​ with our CPaaS platform

Connect with your customers on their preferred channels

Let your customers choose how they engage with you. Connect with them on their preferred channels, from booking to emergency assistance. Launch multichannel campaigns through push notifications, RCS messaging, SMS, WhatsApp, and more.

No matter where your customers are in the world, keep the conversation going. Keep them updated on their booking status, changes to their booking, or flight delays, so they know what’s happening at every step. Automate customer service and provide 24/ 7 support for your customer with Interactive Voice Response (IVR).

Make your customers’ lives easier by sending them booking confirmations and letting them reschedule safely on the go with no need to download any apps. Respond in real time to their needs.

Encourage your customers to keep coming back. Send them personalized marketing messages and price drop alerts, and reward their loyalty with discounts.