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Operator Connect for Microsoft Teams
Enable best in class seamless and integrated PSTN calling to your Microsoft Teams environment
Cloud Communication
BICS named an official Microsoft Teams Operator Connect partner
Cloud numbers for any use case
We live in a hybrid age
Working, collaborating, and communicating needs to be seamless across your global organization.
Microsoft Teams facilitates collaboration
Microsoft Teams is the number one tool for businesses who’ve adapted to the “new normal”.
Integrate Teams with voice
Deliver a unified experience to your customers, partners and employees, not all of whom will be using Microsoft Teams.
Seamless voice connectivity with Operator Connect
With Microsoft Operator Connect, BICS helps your organization unlock reliable, global voice calling directly inside Microsoft Teams. As one of the trusted operator connect providers, we simplify telephony by eliminating complex infrastructure, enabling faster deployment, enterprise-grade reliability, and worldwide reach, all from the Teams interface your workforce already knows.
What is Operator Connect?
Operator Connect is Microsoft’s built-in service that allows companies to enable PSTN calling in Microsoft Teams through approved carriers. Due to this, you don’t need any on-premises hardware or complex configuration, giving organizations a direct, reliable path to cloud telephony.
- Direct connection between Microsoft Teams and carrier networks
- Fast provisioning of numbers via Teams Admin Center
- Enterprise-grade reliability and compliance
- Simplified management with reduced IT overhead
How BICS integrates with Microsoft Teams
Direct cloud connectivity
BICS connects directly to Microsoft Azure for a secure, high-quality voice path. This ensures reliable performance with low latency and carrier-grade stability for enterprise calls worldwide.
Global numbering resources
Through BICS, enterprises can instantly provision local and international numbers inside Teams. This global reach supports multinational operations and simplifies PSTN access across regions.
Simplified management
With BICS, IT teams manage calling services directly from the Teams Admin Center. Number provisioning, scaling, and monitoring become fast and intuitive, without extra infrastructure.
Comparing Operator Connect with other models
Choosing how to enable external voice in Microsoft Teams is a critical business decision. The right model affects cost, scalability, and how quickly your employees can start calling. Most organizations look at three main options, including Microsoft Operator Connect, Direct Routing, and Microsoft Calling Plans. Here’s how they compare:
Operator Connect
- Directly connects your Teams environment with approved carriers like BICS
- Numbers can be provisioned in minutes through the Teams Admin Center
- No SBCs or complex infrastructure to manage
- Ideal for organizations that want fast deployment, global reach, and simplified operations
Direct Routing
- It offers flexibility to connect almost any carrier but requires session border controllers (SBCs)
- Involves more IT resources for setup, monitoring, and ongoing maintenance
- Useful for companies with special telephony needs or legacy systems that they must integrate
Easily enable external Microsoft Teams calls for your organization
Centralized management
Establish the connection, provision users, and assign phone numbers directly from the Teams Admin Center.
Reduced hardware cost
Save on infrastructure and management costs by reducing the need to purchase, maintain, and manage equipment with BICS’ fully owned infrastructure.
Business continuity
Keep BICS as your preferred operator. Maintain your existing operator contracts and relationships, while providing users with a modern and streamlined calling experience in Teams.
Radically transform your customers’ experience with our CPaaS platform
Connect with your customers on their preferred channels
Let your customers choose how they engage with you. Connect with them on their preferred channels, from booking to emergency assistance. Launch multichannel campaigns through push notifications, RCS messaging, SMS, WhatsApp, and more.
Reach your customers globally
Increase customer engagement
Seamless global voice for modern enterprises
Global reach
Access numbering resources in 120+ countries with BICS, ensuring consistent PSTN connectivity for multinational operations.
Enterprise-grade security
Support for SIP trunking, E911, and advanced encryption ensures every call meets the highest standards of compliance and protection.
Fast deployment
Provision numbers in minutes through the Teams Admin Center, helping organizations roll out services quickly without delays.
Features of Microsoft Operator Connect with BICS
Fast number provisioning
Provision new numbers or port existing ones directly within the Teams Admin Center. With BICS Operator Connect, enterprises can activate global PSTN access in minutes, no hardware or manual setup required.
Seamless BYOC integration
BICS provides extensive international numbering resources and regulatory coverage across 120+ countries, ensuring consistent and compliant voice connectivity for global enterprises.
Global numbering and PSTN reach
BICS provides extensive international numbering resources and regulatory coverage across 120+ countries, ensuring consistent and compliant voice connectivity for global enterprises.
Carrier-grade reliability and quality
Direct connectivity between BICS and Microsoft Azure guarantees low latency, high availability, and end-to-end call quality backed by enterprise-grade SLAs.
Our coverage
BICS cloud communications solutions include virtual phone numbers and SIP trunking services for enterprises to consolidate their global telecommunications infrastructure, reducing costs and complexity. BICS can provide fully compliant PSTN replacement services in major European countries.
120+
Countries covered through BICS’s global network footprint. Operator Connect is available across Microsoft-supported markets
99.999%
Uptime guarantee. Carrier-grade reliability backed by redundant global infrastructure
Why businesses choose Operator Connect
Simplified management
With Microsoft Operator Connect, IT teams no longer need to configure or maintain complex SBCs. Administrators can assign numbers, manage users, and monitor activity directly from the Teams Admin Center, making telephony management faster and easier.
Lower costs
When enterprises eliminate the very need for physical infrastructure and lower IT overhead, they can save on both capital expenses and ongoing maintenance. BICS helps companies scale Teams voice at predictable costs, making it a smarter choice than legacy systems.
Future-ready platform
As organizations expand, they need a voice solution that grows with them. BICS delivers a platform built for the cloud that is secure, compliant, and globally available. It ensures that your Teams setup is ready for today and tomorrow.
Why choose BICS for Microsoft Operator Connect
Leverage global infrastructure built for scale
With 143+ Points of Presence worldwide, BICS ensures low-latency connections and consistent call quality across regions.
Proven reliability backed by carrier networks
BICS provides 99.999% uptime, backed by direct peering with Microsoft Azure for secure, high-quality voice.
Fast deployment with simple provisioning
You can expect provision numbers in days through the Teams Admin Center and scale services rapidly using automated workflows that we offer.
FAQ's
How does Operator Connect work?
How do I deploy Operator Connect in my organization?
What is the minimum order of numbers?
What is the minimum contract length I need to sign up to?
What are the pricing plans?
I am experiencing a technical issue. Where can I get support?
What licensing do I need to use Operator Connect with BICS?
Does BICS support emergency calling compliance?
How quickly can I port existing numbers or add new ones?
Ready to simplify voice with Operator Connect?
Empower your workforce with secure, scalable calling in Microsoft Teams. With BICS, you get global coverage, fast deployment, and carrier-grade reliability from a trusted partner.